Standard shipping is USPS Priority Mail (cost is $6.00 per parcel) with insurance and tracking included. I make every effort to ship expediently, normally within 2 business days, and I will send a shipping confirmation and tracking information to you by email.
If you have ordered a custom item, production and shipping time will vary. I will try to provide an accurate estimate of production and shipping time when you order is placed, and will advise you of any expected delays.
If an item is received damaged, please let me know, and I will send you the insurance form by mail to claim your refund. This is the only way in which refunds are administered. You must notify me within 2 days of receipt of any damage claim. My Dragon's Feather takes no responsibility for lost or damaged items beyond sending tracking information and a receipt for an insurance claim.